Helping companies reimagine customer experience and increase top/bottom lines in the face of economic distress, declining bookings, stagnant occupancies and intense competition
After amazing years of unprecedented growth, several global events over the past months changed the image of the hospitality and leisure industry dramatically. Occupancies, bookings and revenues drastically declined, and, in many markets, it will take years to recover the loss fully. Market participants will have to focus on innovative, cost saving products and processes to generate faster and more sustainable growth. That puts pressure on smaller players to compete and stay relevant. Industry players must accept these challenges and prepare for more difficult times ahead.
Meanwhile the industry is changing, digital is putting further pressures with instant buying power in guests' pockets via their smartphones, creating more complex relationships between industry players and online agents, which are simultaneously providers of bookings and competitors for both profits and brand loyalty. A similar dynamic applies to relationships with credit card companies as they try to develop loyalty programs that come between the guest and the brand. Furthermore, the new millennials generation is also on the rise, with new preferences and priorities.
Ollen Group works closely with companies and their teams to maximize revenue and profits in the face of economic distress, and navigate declining occupancy rates and intense competition. We have deep understanding of the economics of the industry, the dynamics of customer needs, and extensive experience in helping Hospitality and Leisure businesses adapt to local, regional and global conditions to recover, innovate and sustainably grow moving forward.