Water Market & Experience Audit in Saudi Arabia

Conducted a national-scale audit of bottled and tap water services in Saudi Arabia, combining market analysis, expert interviews, and customer journey assessment to identify service gaps, experience improvement opportunities, and long-term strategic recommendations.

Overview & Scope

The engagement focused on developing a differentiated retail and brand strategy to strengthen market positioning and enhance customer engagement.

Our team conducted in-depth market and competitor analysis to identify whitespace opportunities and evolving consumer expectations.

Workshops and stakeholder sessions were carried out to align on brand direction, commercial priorities, and experience objectives.

The outcome translated into a cohesive brand and retail framework enabling consistent execution across physical environments.

Overview & Scope

Services

Market & Brand Analysis

Conducted competitive benchmarking and consumer insight analysis to identify positioning opportunities and market gaps.

Brand Strategy

Defined brand positioning, architecture, and communication principles aligned with target audience expectations.

Retail Experience Design

Developed retail concepts and in-store experience guidelines to enhance engagement and commercial performance.

Services

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